# Communicating Without Conflict: Principles of Transactional Analysis

OBJECTIVE:

To enable participants to build an individual action plan to improve their interpersonal communication. More specifically, to be able to identify their strengths and areas for improvement in their communication style based on Transactional Analysis; defuse potential conflicts; choose winning communication strategies; stop manipulative games; and formulate requests without provoking conflict or negative reactions. A powerful communication tool, Transactional Analysis allows you to say everything you need to say without ever offending others or triggering conflict or negative reactions. All you have to do is choose the right words, the right gestures, and the right attitudes. Transactional Analysis reveals that it is possible to communicate at all times without causing conflict. It is simply a matter of utilizing the positive aspects of the three ego states present within each of us.

AUDIENCE:

This training is intended for anyone who communicates regularly with those around them and wishes to improve their communication skills: managers, professionals, office and production staff, sales agents, teachers, leaders, etc.

METHODOLOGY:

Using a questionnaire, participants are guided to discover their communication profile according to the principles of Transactional Analysis. Theoretical presentations, structured discussions, individual exercises, and team exercises are all part of this training program.